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A legal answering service that never misses a new client.

Reviewed by the VirtualAssist team · Updated 20 October 2026 · Editorial policy

Potential clients often call several firms and hire the first one that answers. A legal answering service answers every call, gathers intake details and books the consultation.

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Free for businessesNo obligationYour details are never soldHuman and AI options

What would a virtual receptionist cost? Calls per month: 250 Average call length

$live receptionist / month

$AI receptionist / month

Rough planning ranges: live answering is often priced around $1–2 a minute, AI reception far less per minute. Plans, minimums and features vary by provider.

What you get

Intake on every call

Name, contact details, matter type, opposing party for conflict checks, urgency.

Consultations booked

Into your calendar, with the intake summary attached.

Urgent calls routed

Arrests, deadlines and existing clients go to the right attorney.

Confidential by design

Agree access, scripts and data handling before go-live.

A typical new-client intake call

Greeting in the firm's name and the caller's name
What happened and when (in the caller's words)
Matter type: personal injury, family, criminal, immigration, estate, other
Names of other parties, for your conflict check
Best phone and email, preferred time to talk
Urgency check: court date, deadline, someone in custody
Book the consultation or transfer per your rules
Summary emailed to the firm within minutes

Who it's for

Solo attorneys and small firms
Personal injury and criminal defence
Family, immigration and estate planning
Firms that advertise and need every lead captured

How it works

Tell us what you need

Calls, hours and budget.

Get options by email

Live, AI, or both, matched to your business.

Start with a trial

Keep what works, change the rest.

Questions

What does a legal answering service do?

It answers calls in your firm's name, collects intake and conflict-check details, books consultations, and routes urgent calls, 24/7 if you need it. It does not give legal advice.

Is client information kept confidential?

Ask for a confidentiality agreement, limited access to your practice-management software, call recording policies and where data is stored.

Can it work with my practice-management software?

Many services can create contacts or matters in common legal software, or send structured summaries you can paste in.

Live receptionist or AI for a law firm?

Many firms use AI for after-hours capture and routine questions, and live receptionists for new-client intake where empathy matters most.