VirtualAssist › Virtual receptionist › Call center outsourcing

Call center outsourcing without losing your voice.

Reviewed by the VirtualAssist team · Updated 20 October 2026 · Editorial policy

When call volume outgrows your team, call center outsourcing puts inbound support, orders and enquiries in the hands of a trained team that answers in your name.

Get matched, free Estimate the cost

Free for businessesNo obligationYour details are never soldHuman and AI options

What would a virtual receptionist cost? Calls per month: 1500 Average call length

$live receptionist / month

$AI receptionist / month

Rough planning ranges: live answering is often priced around $1–2 a minute, AI reception far less per minute. Plans, minimums and features vary by provider.

What you get

Inbound support

Order status, returns, account questions, how-to calls.

Sales and enquiries

New-customer questions answered and qualified.

Extended hours

Evenings, weekends and seasonal peaks covered.

Clear reporting

Volumes, reasons for calling, resolution and wait times.

Is it time to outsource your calls?

Calls go to voicemail at busy times
Your team spends hours a day on repeat questions
Customers wait on hold or call back several times
You need cover outside office hours
Seasonal peaks overwhelm staff
You want call data: why people call and what you can fix

Who it's for

E-commerce and subscription brands
Growing service companies
Property management and utilities
Healthcare and insurance offices

How it works

Tell us what you need

Calls, hours and budget.

Get options by email

Live, AI, or both, matched to your business.

Start with a trial

Keep what works, change the rest.

Questions

What is call center outsourcing?

Hiring an external team to handle some or all of your phone calls, such as support, orders or enquiries, using your scripts and systems.

Answering service or call center?

An answering service is closer to a receptionist for lower volumes. A call center suits higher volumes and support or sales work.

How is outsourced call handling priced?

By minute, by call, by hour per agent, or a mix. Volume, hours and complexity drive the price.

Will customers know?

With good training and your scripts, the team represents your brand like an in-house team.