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A virtual medical assistant for your front and back office.

Reviewed by the VirtualAssist team · Updated 20 October 2026 · Editorial policy

A virtual medical assistant takes the admin off your staff: scheduling, insurance verification, patient messages, records requests and billing follow-up, all done remotely.

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What would it cost you? Hours per week: 10 Where they're based Role

$per month (typical range)

$per hour

Typical market ranges to help you plan, not a quote. Agency rates include management and cover; freelancers can be lower.

What you get

Scheduling

Appointments, reminders, recalls and waitlists.

Insurance verification

Eligibility and benefits checked before the visit.

Patient communication

Portal messages, refill requests and follow-up calls.

Billing support

Claims follow-up, denials and patient statements.

Before a medical VA starts

Sign a privacy agreement covering patient data (for example a HIPAA business associate agreement in the US)
Give role-based access to your practice-management system, not shared logins
Write call and message scripts with clear escalation rules
Agree what they must never do: clinical advice, diagnoses, prescriptions
Set daily handover and a weekly quality review

Who it's for

Primary care and specialist practices
Telehealth providers
Physical therapy and chiropractic clinics
Behavioural health practices

How it works

Tell us what you need

Tasks, hours and budget.

Get options by email

Assistants matched to your work, tools and time zone.

Start with a trial

Keep what works, change the rest.

Questions

What does a virtual medical assistant do?

Remote administrative work: scheduling, insurance verification, patient messages, records requests, prior-authorisation paperwork and billing follow-up.

Can a virtual medical assistant do clinical tasks?

No clinical decisions or advice. Some trained assistants support scribing or documentation under a clinician's supervision, depending on local rules.

How is patient privacy protected?

Through signed agreements, role-based access, secure devices and networks, and training on the privacy rules that apply to you.

Is a medical VA cheaper than in-house staff?

Usually, because you pay for productive hours without office space or benefits. Use the calculator for typical ranges.