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An ecommerce virtual assistant to run your store's daily admin.

Reviewed by the VirtualAssist team · Updated 20 October 2026 · Editorial policy

An ecommerce virtual assistant takes care of listings, orders, returns, customer emails and supplier follow-up on Shopify and other platforms, so you can focus on products and growth.

Get matched, free Estimate the cost

Free for businessesNo obligationYour details are never soldHuman and AI options

What would it cost you? Hours per week: 10 Where they're based Role

$per month (typical range)

$per hour

Typical market ranges to help you plan, not a quote. Agency rates include management and cover; freelancers can be lower.

What you get

Product listings

Titles, descriptions, images, variants and SEO basics.

Orders and returns

Order issues, refunds and exchanges handled.

Customer service

Email, chat and review replies in your brand voice.

Suppliers and stock

Purchase orders, stock checks and shipping follow-up.

A daily store routine for your VA

Answer customer emails and chats
Check new orders for problems (address, payment, stock)
Process returns and refunds
Update stock and low-inventory alerts
Upload or update product listings
Reply to new reviews
Send the day's summary

Who it's for

Shopify and online-store owners
Marketplace sellers
Direct-to-consumer brands
Dropshipping and print-on-demand stores

How it works

Tell us what you need

Tasks, hours and budget.

Get options by email

Assistants matched to your work, tools and time zone.

Start with a trial

Keep what works, change the rest.

Questions

What does an e-commerce virtual assistant do?

Listings, order management, returns, customer service, review management, supplier communication and basic marketing tasks.

Can a VA manage my Shopify store?

Yes. Give them a staff account with only the permissions they need, rather than your owner login.

Can they help with marketing?

Many handle email newsletters, social posts and basic ad reporting. Specialist marketing VAs cost more.

How many hours does a store need?

Small stores often start with 10–20 hours a week, more in peak seasons.